Order questions
Use the order details to prepare an update.
Morning inbox
Preview only: nothing is sent.Approved drafts
Approval saves a draft. A person still presses send.Try it: pick a message, edit or approve its draft, or set it aside for a person. Nothing is sent and nothing is saved beyond this visit.
Drafts appear in the real inbox
With the order record already read.
Gmail, this morning
Mel Truong, Order FG-10482, any update?Draft readyTracking pulled from the store
Anita Kowalczyk, Wool throw still not hereNo draft, flaggedNo tracking on the order, chase the courier
Northfield Linen Co, Price list updateRoutedSupplier list, owner to decide
Marcus Doyle, Wrong itemNo draft, flaggedOrder found by email address, person replies
The tool never presses send. It has no permission to.
Sources connected
MessagesGmail, read and draft onlyNo send permission
Order status and trackingThe store platform, read onlyShopify or WooCommerce
Answers to product questionsThe product pages and the FAQ sheetThe store's own words
Returns and supplier listsTwo sheets in their DriveOne row per event
The sprint delivers personal software: durable, shaped around the store's own files and vocabulary, with visible errors and a manual fallback to Step 1. Built in their accounts.
What it grows into
Two booked days a month, decided each quarter on the numbers.
| When | Event | Handled |
|---|---|---|
| Daily 7 am | Overnight messages sorted, drafts waiting | Inbox clear by 7:25 |
| Mon | Top five product questions last week | One line to the owner: add washing instructions to the throw page |
| Wed | Returns list: 4 this week, 2 damaged in transit | Courier claim drafted |
| Fri | Supplier follow-ups due | 2 drafted, owner sends |
- A weekly top-five questions report, so the product pages answer them and the messages stop arriving.
- The returns list becomes a returns log with reasons, and courier claims drafted from it.
- Supplier follow-ups on the list, drafted on the due date.
- A customer-facing help page or chatbot is production software, scoped and priced as its own step.
Illustrative week. The retainer is booked days, not a support arrangement.
